Legal
Refund Policy
If HighShot Lifetime License isn’t right for you, you can request a refund within 7 days of purchase.
Last updated:
7 days
to request a refund after your Lifetime License purchase
7-day refund window
You may request a full refund of your HighShot Lifetime License purchase within 7 days of the original purchase date. The window starts when payment is completed through our checkout provider (Dodo Payments).
What is eligible
Refunds apply to Lifetime License purchases made for personal or business use of HighShot. Affiliate commissions and promotional credits are separate and may be adjusted if a referred sale is refunded. Free trial use does not involve a charge and does not require a refund.
How to request a refund
Email support@highshot.app with the subject “Refund request,” and include the purchase email, order or license key (if you have it), and a short note. You can also use the Contact page. We may ask for details needed to find your order.
How refunds are processed
Approved refunds are returned to the original payment method through Dodo Payments. Timing depends on your bank or card issuer and usually takes several business days after we approve the request.
After a refund
When a refund is approved, your Lifetime License is deactivated. Premium features unlock again only if you purchase a new license. Please remove the key from any devices where it was activated.
Exceptions
Requests after the 7-day window are generally not eligible. We may decline refunds for abuse (for example repeated purchase-and-refund cycles) or fraud. Chargebacks should be a last resort — contact us first so we can help.
Contact
Refunds and billing: support@highshot.app. We’ll reply as soon as we can during business days.